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FAQs about Returns and Refunds at MyPerfectColor

My paint is the wrong color, can I return it?

Since all paint is custom made to order, all sales are final. No returns or refunds will be offered. MyPerfectColor recommends selecting and specifying colors using physical color swatches as this is what MyPerfectColor will use to reproduce the color. MyPerfectColor makes and keeps a batch sample for every order. This batch sample is used to verify the accuracy of your order before shipping.

If you feel MyPerfectColor has made a mistake, or if your order is lost or arrives damaged, please contact customer service for a replacement or refund.

Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and printers will affect the display of colors. The actual paint color may vary from these representations. If you choose to order paint based on digital color values or an on-screen image, you do so at your own risk. If the batch sample created by MyPerfectColor matches the original swatch of that color at MyPerfectColor's facility, no refund or replacement will be offered.

Any paint ordered using digital color values is at the buyer's own risk. All sales are final for this service.

Color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The finish (sheen) of the paint may also vary from the original.

Please always double-check your paint colors before painting, as well as testing the coating and your coating process on a scrap to ensure compatibility with your substrate.

Please see our Terms & Conditions for complete details regarding our return policy and other information about our policies.

What if my order arrives damaged?
MyPerfectColor.com takes great care in preparing shipments for safe and effective delivery. We use high-quality crush resistant boxes and seal all cans with plastic overseals to prevent cans from opening during shipment. That said, when the rare occurrence of a damaged box occurs, here is what you need to do.If the damage is concealed, then Federal Express will have to inspect the package. Please call 1-800-Go-Fedex and tell them you received a product with concealed damage and they will tell you what to do. Once we receive the claim we will resend the merchandise. If the damage is not concealed, Federal Express will usually not send the package and will notify MyPerfectColor of the problem, and we will resend the merchandise right away.
What is the return policy?

Since all paint is custom made to order, all sales are final. No returns or refunds will be offered. MyPerfectColor recommends selecting and specifying colors using physical color swatches as this is what MyPerfectColor will use to reproduce the color. MyPerfectColor makes and keeps a batch sample for every order. This batch sample is used to verify the accuracy of your order before shipping.

If you feel MyPerfectColor has made a mistake, or if your order is lost or arrives damaged, please contact customer service for a replacement or refund.

Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and printers will affect the display of colors. The actual paint color may vary from these representations. If you choose to order paint based on digital color values or an on-screen image, you do so at your own risk. If the batch sample created by MyPerfectColor matches the original swatch of that color at MyPerfectColor's facility, no refund or replacement will be offered.

Any paint ordered using digital color values is at the buyer's own risk. All sales are final for this service.

Color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The finish (sheen) of the paint may also vary from the original.

Please always double-check your paint colors before painting, as well as testing the coating and your coating process on a scrap to ensure compatibility with your substrate.

Please see our Terms & Conditions for complete details regarding our return policy and other information about our policies.



*MyPerfectColor uses Kelly Moore or proprietary paints to create or match any color imaginable. MyPerfectColor has matched the colors on this page based on the color specifications of the original. Select a color to see MyPerfectColor's duplication of the colors you desire. Please note that since the paint used to match this color is unique to MyPerfectColor, the finish of the paint may vary from the original. Please note that, other than Kelly Moore, RAL, and Pantone, MyPerfectColor is not offering the actual branded color or paint product for sale and has no affiliation with the color-referenced brands. MyPerfectColor reference to any trademark is for color comparison only. On-screen and printed color representations may vary from actual paint colors. The actual paint color will also vary depending on the specific paint product, application method, gloss level, film variance, surface substrate, age and light source. Please note on small batch size orders, the potential variation of colors is increased.