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Returns and Refunds

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FAQs about Returns and Refunds at MyPerfectColor

My paint is the wrong color, can I return it?
Since all paint (including samples) is custom made to order, all sales are final. No returns or refunds will be offered. In the event MyPerfectColor makes a mistake, please contact customer service for a replacement or refund.
Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and monitor calibrations will affect the display of colors on the website. Benjamin Moore colors are based on formulations prepared by Benjamin Moore.
Color formulations for non-Benjamin Moore color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The paint used to match colors is Benjamin Moore so the finish of the paint may also vary from the original. Depending on clarity and depth of color, some colors may require multiple coats.
MyPerfectColor limits its responsibility to the value of the paint and will only replace or refund the paint in the event of a mistake or extreme variation in color. We recommend that once you decide on the color based on the paint color sample, that you either order your paint directly from MyPerfectColor or bring the paint sample can with you to your local paint store and ask them to give you the color in the can. If you simply ask for the paint based on the paint color name, then due to the potential for variation as explained above, you may end up with a color that is slightly different than your paint color sample. Please always double-check your paint colors before painting.
What if my order arrives damaged?
MyPerfectColor.com takes great care in preparing shipments for safe and effective delivery. We use high-quality crush resistant boxes and seal all cans with plastic overseals to prevent cans from opening during shipment. That said, when the rare occurrence of a damaged box occurs, here is what you need to do.If the damage is concealed, then Federal Express will have to inspect the package. Please call 1-800-Go-Fedex and tell them you received a product with concealed damage and they will tell you what to do. Once we receive the claim we will resend the merchandise. If the damage is not concealed, Federal Express will usually not send the package and will notify MyPerfectColor of the problem, and we will resend the merchandise right away.
What is the return policy?

Since all paint is custom-made to order, all sales are final. No returns or refunds will be offered. In the event MyPerfectColor makes a mistake, please contact customer service for a replacement or refund.

Color images displayed on the website show approximate color only and are not intended to show exact paint color. Actual color may vary from the on-screen representation. Variations in monitors and monitor calibrations will affect the display of colors on the website. Please view a physical color swatch or material sample to confirm your color choice prior to purchase.

All color matches are based on color paint chips (fandecks), parts, and samples from the original manufacturer of the color. Since everything is affected by age, light, heat, and mechanical processes, color samples may vary slightly in color, or finish from the actual paint in the container. Depending on your paint choice, the finish of the paint may also vary from the original.

Depending on clarity and depth of color, some colors may require multiple coats.

MyPerfectColor limits its responsibility to the value of the paint and will only replace or refund the paint in the event of a mistake by MyPerfectColor.

Please always double-check your paint colors before painting, as well as testing the coating and your coating process on a scrap to ensure compatibility with your substrate.

Please see our Terms & Conditions for complete details regarding our return policy and other information about our policies.


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