Returns and Refunds
FAQs about Returns and Refunds at MyPerfectColor
My paint is the wrong color, can I return it?
Since all paint is custom made to order, all sales are final. No returns or refunds will be offered. MyPerfectColor recommends selecting and specifying colors using physical color swatches as this is what MyPerfectColor will use to reproduce the color. MyPerfectColor makes and keeps a batch sample for every order. This batch sample is used to verify the accuracy of your order before shipping.
If you feel MyPerfectColor has made a mistake, or if your order is lost or arrives damaged, please contact customer service for a replacement or refund.
Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and printers will affect the display of colors. The actual paint color may vary from these representations. If you choose to order paint based on digital color values or an on-screen image, you do so at your own risk. If the batch sample created by MyPerfectColor matches the original swatch of that color at MyPerfectColor's facility, no refund or replacement will be offered.
Any paint ordered using digital color values is at the buyer's own risk. All sales are final for this service.
Color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The finish (sheen) of the paint may also vary from the original.
Please always double-check your paint colors before painting, as well as testing the coating and your coating process on a scrap to ensure compatibility with your substrate.
Please see our Terms & Conditions for complete details regarding our return policy and other information about our policies.
What if my order arrives damaged?
What is the return policy?
Since all paint is custom made to order, all sales are final. No returns or refunds will be offered. MyPerfectColor recommends selecting and specifying colors using physical color swatches as this is what MyPerfectColor will use to reproduce the color. MyPerfectColor makes and keeps a batch sample for every order. This batch sample is used to verify the accuracy of your order before shipping.
If you feel MyPerfectColor has made a mistake, or if your order is lost or arrives damaged, please contact customer service for a replacement or refund.
Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and printers will affect the display of colors. The actual paint color may vary from these representations. If you choose to order paint based on digital color values or an on-screen image, you do so at your own risk. If the batch sample created by MyPerfectColor matches the original swatch of that color at MyPerfectColor's facility, no refund or replacement will be offered.
Any paint ordered using digital color values is at the buyer's own risk. All sales are final for this service.
Color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The finish (sheen) of the paint may also vary from the original.
Please always double-check your paint colors before painting, as well as testing the coating and your coating process on a scrap to ensure compatibility with your substrate.
Please see our Terms & Conditions for complete details regarding our return policy and other information about our policies.