Have questions about your order, or shipping? Here are our frequently asked questions regarding ordering from MyPerfectColor. Don't see an answer here? Contact us directly so we can assist you!
FAQs about Orders and Shipping Information
How do I place an order on MyPerfectColor?
There are two components to buying paint on MyPerfectColor: (1) picking your Color and (2) selecting your Paint. In order to buy a color, you need to indicate the type of paint, the sheen, and the size you want. For example, you may want a gallon of flat interior wall paint, or a glossy spray paint or floor paint for your basement. Depending on the specific color you want, you may have the choice of any of these. Here are further instructions
on how to choose your color and place your order.
Will I pay sales tax on my order?
You only pay sales tax if you are located in New Jersey. However, if you do live in New Jersey, you can avoid shipping charges by picking up your order at our Springfield, NJ location.
Do you ship internationally?
Unfortunately, we are unable to ship to addresses outside the USA at the moment.
What is the lead time on my paint order?
All of our paint colors are made to order. The production lead time is the amount of time we need to make the paint. The production lead time ranges from 1-5 days and depends upon the type of paint and the quantity ordered. MyPerfectColor usually operates Monday - Friday and sometimes on the weekends based on demand.70% of Orders Ship in 48 Hours.
For guaranteed shipment within 1 business day, select ‘Expedited Production Fee’ during checkout. Please contact us directly if you are concerned about a specific deadline.
Do I need to pay a batch fee on a reorder?
Yes. Each paint color is custom manufactured per your specifications. Thus, for many of our orders, there is a per-color Batch Production Fee, in addition to per-item fees. The Batch Production Fee covers the batch-related work required to make, package, and label the paint in the applicator/container of your choice (e.g. spray paint, paint pen, gallons). This allows us to offer a Minimum Order Size of only 1 unit while keeping per unit pricing low.
If you place a single order with multiple items (say, spray paint and paint pens) in the same color & sheen, you will only be charged a single Batch Production Fee for all of those items.
If you place a single order with multiple colors & sheens, you may be charged Batch Production Fees for each color/sheen combo, since each requires color preparation, manufacturing, and packaging.
How do I custom match a color?
MyPerfectColor is home to a database of over 250,000 colors that have been previously matched, but for those customers who have a unique product, color, or material that they need to be converted into the perfect paint color (or who need a sheen/finish matched on a known color), we also offer a variety of Custom Color Matching Services.
In these cases, we will often need you to send us a sample (either a part, chip or other object). Once received, our expert team will match the color and finish of your product to your specifications, and mix and ship the perfectly matched paint directly to you. You can learn more about our custom color matching services here.
What determines the shipping price?
There are a number of factors that determine the price of shipping including the weight of the product, the type of product (i.e. is it hazmat?), the number of boxes in your order, your specific address (i.e. where is it going to), the shipping method (ground, air, business, or residential). With FedEx, a lot of the cost is in the first pound and then it becomes cheaper after. While USPS is less expensive for light objects (15 oz or less), we are not allowed to ship paint due to it being HazMat.
What are your guarantees?
I see shipping is free, why isn’t that an option for my order?
The "Free Shipping" offer applies primarily to orders greater than $199 of house paint and stains, and some painting accessories such as brushes and tape. Excluded from the Free Shipping offer are all Hedrix (custom spray paint) products, Paint Pens, and Touch-up Bottles. We also reserve the right to exclude other products (such as Benjamin Moore Super Hide, when we stock it) since some are too heavy and inexpensive to allow us to offer free shipping.Orders eligible for free shipping are generally shipped via FedEx Ground or FedEx Home Delivery.
My paint is the wrong color, can I return it?
Since all paint (including samples) is custom made to order, all sales are final. No returns or refunds will be offered. In the event MyPerfectColor makes a mistake, please contact customer service for a replacement or refund.Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and monitor calibrations will affect the display of colors on the website. Benjamin Moore colors are based on formulations prepared by Benjamin Moore.
Color formulations for non-Benjamin Moore color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The paint used to match colors is Benjamin Moore so the finish of the paint may also vary from the original. Depending on clarity and depth of color, some colors may require multiple coats.
MyPerfectColor limits its responsibility to the value of the paint and will only replace or refund the paint in the event of a mistake or extreme variation in color. We recommend that once you decide on the color based on the paint color sample, that you either order your paint directly from MyPerfectColor or bring the paint sample can with you to your local paint store and ask them to give you the color in the can. If you simply ask for the paint based on the paint color name, then due to the potential for variation as explained above, you may end up with a color that is slightly different than your paint color sample. Please always double-check your paint colors before painting.
What if my order arrives damaged?
MyPerfectColor.com takes great care in preparing shipments for safe and effective delivery. We use high-quality crush resistant boxes and seal all cans with plastic overseals to prevent cans from opening during shipment. That said, when the rare occurrence of a damaged box occurs, here is what you need to do.If the damage is concealed, then Federal Express will have to inspect the package. Please call 1-800-Go-Fedex and tell them you received a product with concealed damage and they will tell you what to do. Once we receive the claim we will resend the merchandise. If the damage is not concealed, Federal Express will usually not send the package and will notify MyPerfectColor of the problem, and we will resend the merchandise right away.
How long will it take for me to receive my order?
All paint is custom made to order and has a production lead time of 1-4 business days. MyPerfectColor understands the importance of time to our customers, and we do our best to ship orders as soon as possible. 70% of our orders ship within 48 hours, but we do offer a 1 business day delivery guarantee option as well that is available during checkout. Learn more about paint delivery lead times
What do I do if I have a question on my charges, or if I need a copy of my receipt/invoice?
If you are not logged in, first click "Login" atop the site.If you are logged in, click the "Account" link atop the site. Then click "My Orders" to review your orders. You can then compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
When will my credit appear on my account?
Credits usually take 3-5 business days to appear on your account.
When will my credit card be charged?
Your credit card is charged when you place your order.