Orders and Shipping Information
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Have questions about your order, or shipping? Here are our frequently asked questions regarding ordering from MyPerfectColor. Don't see an answer here? Contact us directly so we can assist you!
FAQs about Orders and Shipping Information
How do I place an order on MyPerfectColor?
Will I pay sales tax on my order?
Do you ship internationally?
What is the lead time on my paint order?
70% of Orders Ship in 48 Hours. For guaranteed shipment within 1 business day, select ‘Expedited Production Fee’ during checkout. Please contact us directly if you are concerned about a specific deadline.
Do I need to pay a batch fee on a reorder?
If you place a single order with multiple items (say, spray paint and paint pens) in the same color & sheen, you will only be charged a single Batch Production Fee for all of those items.
If you place a single order with multiple colors & sheens, you may be charged Batch Production Fees for each color/sheen combo, since each requires color preparation, manufacturing, and packaging.
How do I custom match a color?
MyPerfectColor is home to a database of over 250,000 colors that have been previously matched, but for those customers who have a unique product, color, or material that they need to be converted into the perfect paint color (or who need a sheen/finish matched on a known color), we also offer a variety of Custom Color Matching Services.
In these cases, we will often need you to send us a sample (either a part, chip or other object). Once received, our expert team will match the color and finish of your product to your specifications, and mix and ship the perfectly matched paint directly to you. You can learn more about our custom color matching services here.
What determines the shipping price?
What are your guarantees?
Why isn’t Free Shipping an option for my order?
My paint is the wrong color, can I return it?
Since all paint is custom made to order, all sales are final. No returns or refunds will be offered. MyPerfectColor recommends selecting and specifying colors using physical color swatches as this is what MyPerfectColor will use to reproduce the color. MyPerfectColor makes and keeps a batch sample for every order. This batch sample is used to verify the accuracy of your order before shipping.
If you feel MyPerfectColor has made a mistake, or if your order is lost or arrives damaged, please contact customer service for a replacement or refund.
Color images displayed on the website show approximate color only and are not intended to show exact paint color. Variations in monitors and printers will affect the display of colors. The actual paint color may vary from these representations. If you choose to order paint based on digital color values or an on-screen image, you do so at your own risk. If the batch sample created by MyPerfectColor matches the original swatch of that color at MyPerfectColor's facility, no refund or replacement will be offered.
Any paint ordered using digital color values is at the buyer's own risk. All sales are final for this service.
Color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The finish (sheen) of the paint may also vary from the original.
Please always double-check your paint colors before painting, as well as testing the coating and your coating process on a scrap to ensure compatibility with your substrate.
Please see our Terms & Conditions for complete details regarding our return policy and other information about our policies.
What if my order arrives damaged?
How long will it take for me to receive my order?
All paint is custom-made to order. While most orders ship within 48 hours, the lead-time for paint depends on the type of paint needed. Interior and exterior house paints usually ship within 1 to 3 days, while custom spray paint typically takes 3-5 days to ship.
The transit time depends on your location and the shipping method you choose. If your need is immediate, select Expedited Production during checkout. Most expedited production orders ship within 24 hours on business days. Please contact MyPerfectColor if you are concerned about a specific deadline. We do our best to make sure you get your paint on time.
Learn more about paint lead times at MyPerfectColor.