Orders and Shipping Information
FAQs about Orders and Shipping Information
How do I place an order on MyPerfectColor?
Will I pay sales tax on my order?
Do you ship internationally?
What is the lead time on my paint order?
70% of Orders Ship in 48 Hours. For guaranteed shipment within 1 business day, select ‘Expedited Production Fee’ during checkout. Please contact us directly if you are concerned about a specific deadline.
Do I need to pay a batch fee on a reorder?
If you place a single order with multiple items (say, spray paint and paint pens) in the same color & sheen, you will only be charged a single Batch Production Fee for all of those items.
If you place a single order with multiple colors & sheens, you may be charged Batch Production Fees for each color/sheen combo, since each requires color preparation, manufacturing, and packaging.
How do I custom match a color?
MyPerfectColor is home to a database of over 250,000 colors that have been previously matched, but for those customers who have a unique product, color, or material that they need to be converted into the perfect paint color (or who need a sheen/finish matched on a known color), we also offer a variety of Custom Color Matching Services.
In these cases, we will often need you to send us a sample (either a part, chip or other object). Once received, our expert team will match the color and finish of your product to your specifications, and mix and ship the perfectly matched paint directly to you. You can learn more about our custom color matching services here.
What determines the shipping price?
I see shipping is free, why isn’t that an option for my order?
My paint is the wrong color, can I return it?
Color formulations for non-Benjamin Moore color formulations are calculated matches based on color paint chips (fandecks) from the original manufacturer of the color. Since all color chips are affected by age, light, heat, and mechanical coating processes, paint color chips may vary slightly in color, or finish from the actual paint in the container. The paint used to match colors is Benjamin Moore so the finish of the paint may also vary from the original. Depending on clarity and depth of color, some colors may require multiple coats.
MyPerfectColor limits its responsibility to the value of the paint and will only replace or refund the paint in the event of a mistake or extreme variation in color. We recommend that once you decide on the color based on the paint color sample, that you either order your paint directly from MyPerfectColor or bring the paint sample can with you to your local paint store and ask them to give you the color in the can. If you simply ask for the paint based on the paint color name, then due to the potential for variation as explained above, you may end up with a color that is slightly different than your paint color sample. Please always double-check your paint colors before painting.